How do I get a refund?
Refund Information
If you would like to attempt to refund one of our apps, please head to “Request a refund for apps or content that you bought from Apple” .
Note that your refund eligibility will be decided by Apple, and may vary by country or region, as specified towards the bottom of the article.
Heads Up
We at Procreate are not able to authorise refunds for purchases made on App Store, nor can we access Apple Account information, purchase histories or receipts.
Need help with the app?
If you would like some help learning or are having technical trouble with our apps, please contact us via the Support Form . For refunds, please follow the steps in the Apple article listed above.
Feedback for us?
If you have chosen to pursue a refund for one of our apps, your feedback is very valuable to us! Feel free to still contact us using the Support Form if you have any thoughts on how we could improve the software.
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