If Procreate unexpectedly quits, don’t panic — your work is probably safe. We’ve worked hard to make the app as stable as possible and take these situations seriously. We put special care into safeguarding your Procreate documents even in the rare case of the app quitting unexpectedly.

If you’re experiencing this issue repeatedly, there are a couple of actions to take for initial troubleshooting.

Check your iPad storage

Your iPad needs enough free storage space to run smoothly. When your iPad storage capacity is too low it can cause unexpected behavior, and we recommend clearing some space.

We recommend having at least 15% of your total storage capacity free for your iPad to run smoothly.

To find out how much storage space your iPad has go to the Settings app → General → iPad Storage.

Force restart your iPad

There are two different ways to force your iPad to restart depending on your device model.

If your iPad doesn’t have a Home Button:

1. Quickly press and release the volume up button followed by the volume down button.

2. Press and hold the Power Button. When 'Slide to power off' appears, keep holding the Power Button until the Apple logo appears.

3. Release the button and wait for your iPad to restart.

If your iPad has a Home Button:

1. Press and hold the Home and Power buttons together until you see the Apple logo appear.

2. Release the buttons and wait for your iPad to restart.

Still having trouble?

If these didn’t help, please contact us through the Support Form as soon as you can.

Describe the behavior you’re experiencing in as much detail as possible. Tell us what tools you used when Procreate crashed, or what you were trying to do. This will be valuable information in finding the best steps we can recommend to you.

If you can repeat the crash, try to capture what triggers it in a video and attach it with your support inquiry.