If Procreate freezes or stops responding try relaunching the app and checking you have sufficient iPad storage.

If Procreate continues to be unresponsive try restarting your iPad.

Relaunch Procreate

1. Open the iPadOS App Switcher.

2. Drag up from the bottom of the screen and hold your finger in the center of the screen, or double-click the Home button (on an iPad with a Home button).

3. From the App Switcher, swipe up on Procreate to quit the app.

4. Return to the iPadOS Home Screen and relaunch the app by tapping it.

Check your iPad storage

Your iPad needs enough free storage space to run smoothly. When your iPad storage capacity is too low it can cause unexpected behavior, and we recommend clearing some space.

We recommend having at least 15% of your total storage capacity free for your iPad to run smoothly.

To find out how much storage space your iPad has go to the Settings app → General → iPad Storage.

Force restart your iPad

There are two different ways to force your iPad to restart depending on your device model.

If your iPad doesn’t have a Home Button:

1. Quickly press and release the volume up button followed by the volume down button.

2. Press and hold the Power Button. When 'Slide to power off' appears, keep holding the Power Button until the Apple logo appears.

3. Release the button and wait for your iPad to restart.

If your iPad has a Home Button:

1. Press and hold the Home and Power buttons together until you see the Apple logo appear.

2. Release the buttons and wait for your iPad to restart.

Still need help?

If these didn’t help, please contact us through the  Support Form  as soon as you can.

Describe the behavior you’re experiencing in as much detail as possible. Tell us what tools you used when Procreate stopped responding, or what you were trying to do. This will be valuable information for identifying the correct solution for your problem, allowing you to get back to using Procreate

If possible, attach a video to your support inquiry that captures what triggers the issue.